AI agents that handle the conversation — by voice and chat
Unisense lets you build sales, support, and collection agents that call leads over real phone lines, reply across every channel, and sync everything back to your CRM — grounded in your own knowledge base.
Everything in one platform
Built to run real conversations at scale
From the first phone ring to the closed deal in your CRM — every part of the workflow lives in Unisense.
Voice & telephony
Real phone calls over LiveKit and SIP — inbound and outbound — with live transcription and recordings.
Omni-channel chat
WhatsApp, web chat and social DMs land in one unified inbox your agents work from.
Knowledge base (RAG)
Upload documents once; agents retrieve the right passage mid-call to answer accurately.
Leads & CRM sync
Capture, score and route leads, then sync contacts and conversations to Zoho CRM automatically.
Campaigns
Launch outreach campaigns that borrow an org agent and override its settings per run.
Multi-tenant & RBAC
Organizations, teams, roles and permissions are built in — every tenant stays isolated.
Three agent types
Pick the agent that fits the job
Each type ships with sensible tool defaults and its own configuration — extend them without touching the schema.
Sales
Qualifies and works leads, places outbound calls, books meetings and pushes won deals to your pipeline.
Support
Answers inbound calls and chats, resolves issues from your knowledge base and raises tickets when needed.
Collection
Runs respectful payment-reminder conversations, verifies identity and records promises to pay.
How it works
Live in four steps
Create an agent
Choose a type, give it a persona and voice, and set its tools — all from the dashboard.
Add leads & knowledge
Import contacts, upload documents to its knowledge base, and connect your channels.
Launch conversations
The agent calls, chats and answers in real time — grounded in what you gave it.
Sync & follow up
Transcripts, lead scores and outcomes flow back to your CRM for the next touch.